Level 3 - 1 Day - Sales, Service and Client - Improving Client Retention and Satisfaction Levels
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$1,275.00
$1,275.00
Unavailable
per item
Level 3 - Sales, Service and Client - Improving Sales Skills, Client Retention and Satisfaction Levels
On completion, you will have the skills and knowledge to:
- Identify the current capability levels of sales and service personnel and the impact this has on each client's satisfaction levels and churn rates
- Link results to development programmes for sales development, customer service development and quickly raising the satisfaction levels of client to reduce churn and build brand advocacy
- Post-development: pulse check client satisfaction levels to fine tune development intervention, providing a measurable ROI on development costs
This one-day foundation course will help you to:
- Explain the history and research of ICOM4
- Understand the ICOM4 platform and how our smart data analytics helps companies and teams improve performance
- How to positively frame assessments to gain maximum levels of motivation and participation
- How to select appropriate assessments to meet specific needs: strategic alignment, workforce development, customer service satisfaction
- How to link the ICOM4 Quadrants and 16 Drivers to a company's strategic outcomes, values and brand promise
- How to interpret and debrief the ICOM4 assessment results, by asking the right questions prior to linking to development solutions
- How to input development solutions to provide a workforce development guide
- How to order/setup assessments including requesting custom drivers